Terms of Service

iKlaim: company providing air passenger rights claim services.

Passenger: the individual who contracts iKlaim's services.

Claim: the complaint submitted by the Passenger regarding delays, cancellations, denied boarding or baggage issues.

Compensation: any amount received by the Passenger as a result of the Claim.

iKlaim provides: eligibility analysis, documentation preparation and submission, contact and negotiation with airlines, representation before administrative authorities and, when applicable, judicial representation.

iKlaim does not guarantee the outcome of the Claim, which depends on the case circumstances, applicable law and decisions by airlines, authorities or courts.

To contract iKlaim's services, the Passenger must create an account with truthful data, complete the Claim form, accept these Terms and the Privacy Policy, and sign the representation authorization when requested.

The Passenger is responsible for the accuracy of the information provided.

The Passenger agrees to: provide truthful and complete data, cooperate throughout the process, not directly contact the airline or accept any settlements without first notifying iKlaim, and communicate any proposal or payment received directly from the airline.

iKlaim processes personal data in accordance with applicable privacy laws, including the GDPR (EU Regulation 2016/679) and the LGPD (Brazilian Law 13.709/2018).

Consent for marketing, newsletter or non-essential cookies is requested separately and does not condition the provision of services.

For privacy queries: privacy@iklaim.com

See also our Privacy Policy and Cookie Policy.

iKlaim operates on a success fee basis — fees are only charged if Compensation is received. There are no upfront costs. The applicable percentage is indicated at the time of contracting, applied to the amount effectively received by the Passenger.

The Passenger may withdraw from iKlaim's services by providing reasonable written notice. For cancellations: info@iklaim.com. For privacy matters: privacy@iklaim.com.

iKlaim is not liable for: the final outcome of the Claim, delays caused by airlines or courts, false information provided by the Passenger, or agreements made directly by the Passenger without notifying iKlaim.

iKlaim may update these Terms to reflect legal or operational changes. Changes will not adversely affect already formalized contracts. The current version is always available on the iKlaim website.

For contracts concluded in Spain or the European Union, Spanish and applicable European law applies, with jurisdiction in Madrid. For contracts concluded in Brazil, Brazilian law applies, with jurisdiction in Recife, Brazil.